Roadside Assistance

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AA 24-hour Roadside Assistance: 0861 112 022

Our road side assistance is provided by AA, which covers the below items:

Assistance Services

Petrol and Battery Service

This service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA road patrol and hybrid van fleet is to effect on-the-spot mobility at the roadside. 95% of vehicles which patrol vans are dispatched to be mobilized at the side of the road. The service is available in the major metropolitan areas of Gauteng (Johannesburg & Pretoria), Vaal Triangle, Cape Town, Durban, East London, Port Elizabeth, Nelspruit, Bloemfontein and Polokwane. Some of the services offered include: change of flat tyre, out of fuel - provision of fuel to a maximum of 10 litres jump-start, mobile battery replacements (battery replacement at customers own cost, or this can be arranged on an account basis with HAVAL), key lockout service, minor roadside running repairs.

Lock Smith Service

This service is available 24 hours a day, 7 days a week and 365 days a year. In the event that an AA Road Patrol is unable to open a vehicle to retrieve the keys, or should the incident have occurred outside of an AA Road Patrol operating area, the AA will dispatch an AA Accredited Locksmith service provider to the incident scene to open the vehicle. The AA will cover up to R438 (incl VAT) of locksmith costs. (Keys lost; stolen; Ignition damaged; locks damaged due to attempted theft will be considered insurable risk and the cost for the locksmith or towing will be for the clients insurance or clients account).

Tow Truck Service

This service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA towing fleet is to tow the vehicle to the closest HAVAL approved dealership to the breakdown scene. The service is available in the major metropolitan areas of: Gauteng (Johannesburg, Pretoria and Vaal Triangle) Cape Town Durban Bloemfontein Pietermaritzburg Polokwane Nelspruit (Mbombela) Rustenburg Port Elizabeth East London.

Electrical/Mechanical Break Downs

This service is available 24 hours a day, 7 days a week and 365 days a year. The primary objective of the AA’s accredited tow contractor fleet is to tow the vehicle to the closest HAVAL approved dealership to the breakdown scene. Should the dealership or place of repair be closed overnight (weekdays), or on a weekend or public holiday, the AA will tow the vehicle either to an AA depot, if an AA tow-truck is used, or if an appointed contractor is used, to the contractors safe yard for overnight storage. Once the dealership is open, the AA will tow the vehicle to the dealership.

Accident Towing

In the event of an accident, the AA will make arrangements by either conference calling the customer with their own insurance or if requested by the customer to arrange to have the vehicle towed to the nearest AA Quality Assured (AAQA) or HAVAL accredited panel beater to the accident scene. If the AA is requested to tow the vehicle, the costs of the tow will be for the customer’s own account. Accident tow costs will always be at a market related cost. The service is available throughout South Africa, Lesotho and Swaziland.

Stand By You Service

AA Stand By You provides roadside security to customers when they feel unsafe at the side of the road. An armed guard will Stand By You until the AA patrolman or tow truck arrives. The service is available 24 hours a day, 7 days a week, 365 days a year. The service is available in the major metropolitan areas of Johannesburg, Pretoria, Midrand, Cape Town, Paarl, George, Hermanus, Port Elizabeth, Durban, Pietermaritzburg and Bloemfontein. The Stand By You is managed by ADT Security. Terms and Conditions apply.

Overnight Storage

1st night free (week nights) Weekend Storage - Free Public Holiday Storage – Free This service is available throughout South Africa, Lesotho and Swaziland.