Owners area

We are proud to be customer-centric and believe that the moment you take ownership of your Haval, is only the beginning of your brand journey of ownership experience. For complete peace of mind, we offer a comprehensive Aftersales support, and always strive daily to go the extra mile to ensure all Haval owners receive the best assistance they may require at any time.
Warranty
Service and Maintenance
Service Plan
Genuine Parts
Roadside Assistance
Customer Care
01

Warranty

For your peace of mind, all Havals are covered by a 5 Year or 100,000km factory warranty

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02

Service and Maintenance

For complete peace of mind and value, Haval recommends that you always service, maintain and repair your vehicle at a Haval Dealership throughout the lifespan of the vehicle at the prescribed interval according to the specific service schedules.

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03

Service Plan

HAVAL vehicles (model dependent) are available with a Haval Service Plan.

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04

Genuine Parts

Haval Genuine Parts are specifically designed by Haval, to fit, function and perform optimally with no adverse effects on other components or performance. Haval Genuine Parts keep your vehicle original and authentic which maintains and adds to its overall value in the long term and throughout the life span. Backed up by Haval with a full peace of mind nationwide 1yr/20,000km mileage warranty, Haval Genuine Parts are traceable in manufacture , provides excellent value for money in terms of quality, running cost and complete peace of mind. Don’t compromise on Quality and always insist on and fit only Haval Genuine Parts throughout the lifespan of your vehicle. For more information or to order HAVAL Genuine Parts, please contact your local HAVAL dealer or do not hesitate to contact Haval Customer Care on (010) 880-2366 or email: customercare@haval.co.za.

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05

Roadside Assistance

All new Haval vehicles come with a FREE Roadside Assistance Plan which is available ANYWHERE AND ANYTIME in South Africa for 24hrs a day and 365 days per year. We are always dedicated to ensuring that our Haval owners enjoy stress free motoring and in the event of any unforeseen breakdown or any roadside related covered incident, please call: 0861 112 022 (toll free in South Africa). We will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. AA 24-hour Roadside Assistance: 0861 112 022. Our road side assistance is provided by AA, which covers multiple services. Roadside assistance is only for South Africa.

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06

Customer Care

We are always here to assist you and any information; prompt customer assistance or support is simply a mere phone call or email away:

Call us on (010) 880-2366 or email: customercare@haval.co.za

If the call or email is vehicle related, always have and include your vehicle’s VIN/Chassis Number (on your license disc or bottom L/H windscreen area), registration number and mileage in the correspondence.

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